This Privacy Policy explains how Signography collects, uses, discloses, stores, and protects personal information when you:
This Privacy Policy applies to our print, signage, and digital services operations.
Signography is a Canadian business providing commercial printing, signage, branding, design, web, marketing, and related services.
For privacy questions, access requests, correction requests, or complaints, you may us at: contact@signography.ca
Depending on how you interact with us, we may collect the following categories of information:
Your name, business name, billing and shipping address, email address, phone number, account login details, and other identifiers you provide.
Information relating to quotes, estimates, invoices, payments, taxes, order history, proofs, approvals, shipping selections, installation scheduling, project scope, and communications about your order or project.
Artwork, logos, text, designs, images, PDFs, packaging layouts, signage specifications, brand assets, print files, installation instructions, marketing content, website content, and related metadata that you upload, send, or authorize us to use.
IP address, browser type, device identifiers, operating system, pages viewed, referring pages, session data, approximate location derived from IP, and cookie-related information.
Records of calls, emails, chats, texts, support requests, consultation notes, revisions, approvals, and other correspondence.
Site photos, measurements, access instructions, business hours, contact persons, permit-related information, and safety or logistical details relevant to signage production or installation.
Information about whether you have subscribed to newsletters, promotional communications, quote follow-ups, abandoned quote reminders, or other marketing messages, as well as your opt-in and opt-out status.
We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.
We collect information:
We may collect, use, and disclose personal information for the following purposes:
We may also use information in aggregated or de-identified form for analytics, operational planning, forecasting, training, and service improvement.
By providing personal information to us or using our services, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to your legal rights and any additional consent requirements under applicable law.
Where required, we will ask for express consent. In other cases, consent may be implied from your request, transaction, inquiry, or continued interaction with us where permitted by law.
You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide some products, services, communications, or support.
If you opt in to receive promotional emails, texts, or other commercial electronic messages from us, we may send you marketing communications about our products, services, offers, content, and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us. You can also request that we stop sending promotional texts or other electronic marketing messages.
Operational and transactional messages are different from marketing messages. We may continue to send you non-promotional communications that are necessary to complete a transaction, respond to your inquiry, manage your account, deliver a product or service, provide warranty or service information, or otherwise administer our business relationship with you.
We do not sell your personal information.
We may disclose personal information to trusted third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
Where third parties process personal information on our behalf, we expect them to use it only for authorized purposes and to protect it with appropriate safeguards.
Some of our service providers may store or process personal information outside your province or outside Canada. When this happens, the information may be subject to the laws of the jurisdiction where it is processed. We use reasonable contractual and organizational measures to require appropriate protection of personal information in those circumstances.
Our website may use cookies, pixels, tags, scripts, and similar technologies to:
You can control cookies through your browser settings and, where available, through cookie preference tools on our website. Disabling certain cookies may affect website functionality.
Our website, communications, or services may include links to third-party websites, tools, plugins, payment gateways, scheduling tools, maps, social media platforms, or embedded content. We are not responsible for the privacy practices of those third parties. You should review their privacy notices before providing personal information to them.
We use administrative, technical, and physical safeguards that are appropriate to the sensitivity of the information involved. These measures may include role-based access controls, passwords, encryption where appropriate, secure third-party platforms, file access restrictions, staff confidentiality practices, and secure disposal processes.
No method of transmission over the Internet or method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.
Retention periods may vary depending on the nature of the information, the product or service involved, tax and accounting obligations, dispute risk, warranty considerations, project history, and legal requirements. When personal information is no longer required, we will delete, anonymize, or securely destroy it, subject to backup, archival, legal, or technical constraints.
Artwork, order records, proofs, project files, and communications may be retained for business continuity, reorders, support, warranty, or record-keeping purposes unless deletion is required by law or specifically agreed otherwise.
We rely on you to provide accurate, complete, and up-to-date information. If your information changes, or if you discover any inaccuracy in the information we hold about you, please contact us so we can update our records.
Subject to applicable law and limited exceptions, you may request access to the personal information we hold about you and request correction of inaccurate or incomplete information.
To protect your privacy and security, we may request enough information to verify your identity before responding to your request. We may also decline, limit, or defer access where permitted or required by law.
If we determine that a breach of our security safeguards involving personal information creates a real risk of significant harm where notification is required by law, we will take the steps required by applicable law, which may include notifying affected individuals and reporting the matter to the relevant authority.
Our website and services are intended for business owners, organizations, and adults. They are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16 through our website or services. If we become aware that such information has been collected without valid authorization, we will take reasonable steps to delete it.
Where permitted by law, business contact information used strictly for communicating with an individual in relation to their business role may be treated differently from personal information. Even where that is the case, we still expect our team to handle such information responsibly.
We may update this Privacy Policy from time to time to reflect legal, operational, technological, or business changes. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after an update means you accept the revised Privacy Policy to the extent permitted by law.
If you have a privacy question, concern, request, or complaint, please contact our Privacy Officer first using the contact information set out above.
