These Terms of Service govern your access to and use of Signography’s website, content, tools, quote request systems, customer portals, online stores, communications, and all products and services offered by Signography, including print, signage, installation, design, branding, web, marketing, automation, and related digital services.
By accessing our website, requesting a quote, submitting files, approving proofs, creating an account, purchasing products or services, or otherwise engaging Signography, you agree to be bound by these Terms of Service, our Privacy Policy, and any quote, proposal, invoice, work order, proof approval, file-preparation guide, shipping policy, installation scope, or other supplemental terms we provide for a specific project.
If you do not agree, do not use our website or services.
You represent that you are at least the age of majority in your jurisdiction and that you have the legal capacity and authority to enter into a binding agreement.
If you are acting on behalf of a corporation, partnership, nonprofit, public body, or other organization, you represent that you have authority to bind that organization.
All quotes, estimates, pricing, and turnaround information are subject to change until your order or project has been accepted by us.
A quote or estimate is not a binding commitment to produce until all of the following have occurred, where applicable:
We may refuse or cancel any order or project for lawful reasons, including pricing errors, suspected fraud, unavailable materials, unsuitable files, abusive conduct, intellectual-property concerns, safety concerns, legal compliance issues, or operational limitations.
Many of our products and services are custom, made-to-order, personalized, fabricated, printed, designed, programmed, installed, or otherwise prepared specifically for a customer. Custom work often begins shortly after approval and may involve time-sensitive material purchasing, production scheduling, labour allocation, vendor coordination, or digital implementation.
Because of that, once production, fabrication, development, installation preparation, or other work has materially commenced, the order may no longer be cancelled, refunded, or modified except as expressly agreed by us in writing.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly if you suspect unauthorized access or misuse.
We may suspend or terminate accounts at our discretion where necessary to protect our business, customers, systems, or legal rights.
You are solely responsible for ensuring that all files, artwork, text, dimensions, measurements, product selections, quantities, addresses, spelling, grammar, numbering, dates, phone numbers, URLs, QR codes, barcodes, legal disclaimers, specifications, installation instructions, and other information you submit to us are complete and correct.
You are also responsible for reviewing and approving proofs, mockups, layouts, estimates, plans, renderings, and production-ready files before final production, publishing, fabrication, shipment, installation, launch, or release.
After approval, any error not caused solely by us is your responsibility, including typographical mistakes, omitted content, incorrect dimensions, layout issues, wrong addresses, low-resolution images, hidden layers, transparency problems, unsupported fonts, file corruption, page order issues, fold orientation issues, or incorrect bleeds, cut lines, or safe zones.
You must follow our file-preparation requirements, templates, artwork guidelines, and technical instructions where provided.
Unless we expressly agree otherwise in writing, you are responsible for supplying production-ready files. We may, but are not obligated to, identify visible issues in submitted files. Any courtesy review, preflight observation, or design comment from us does not transfer responsibility for the file to us.
We are not responsible for problems arising from customer-supplied files, including RGB-to-CMYK shifts, missing bleeds, insufficient resolution, overprint settings, transparencies, unintended objects, template misuse, trim-sensitive borders, poor contrast, unsupported code, platform incompatibilities, or other technical defects originating in your materials.
Where you purchase design or creative services from us, the scope of work, number of concepts, number of revisions, deliverables, production files, stock assets, and timelines will be governed by the applicable quote, proposal, or written agreement.
Unless otherwise stated in writing:
For websites, SEO, advertising, automation, social media, branding, content, or other digital services:
You acknowledge that reasonable variations are normal in printing, fabrication, signage, and display work.
Without limiting the generality of the foregoing:
Minor colour, placement, finishing, dimensional, or batch variations that are commercially reasonable do not constitute a defect.
Digital proofs, mockups, renderings, and on-screen previews are intended primarily to show layout, content placement, and general appearance. They are not guaranteed to display final colour, scale, texture, substrate behaviour, installation appearance, or lighting effects.
Physical samples, swatches, or prototypes may still differ from final production due to scale, finishing method, file changes, environmental conditions, and manufacturing realities.
Prices are stated in Canadian dollars unless otherwise stated.
Applicable taxes, shipping charges, installation charges, permit costs, rush fees, storage fees, design fees, platform costs, artwork correction fees, change-order fees, and other charges may be added where applicable.
We may require full payment in advance, a deposit, staged milestone payments, or payment on delivery depending on the nature of the project.
If payment is overdue, we may suspend work, withhold files, delay shipment, pause ad campaigns, remove deliverables from staging, postpone installation, or terminate the project until payment is received.
Unless prohibited by law, overdue amounts may accrue interest at the rate stated on the applicable invoice or, if none is stated, at a reasonable rate permitted by law.
Deposits and milestone payments compensate us for reserving production capacity, planning, design time, procurement, project management, and work already performed. Unless we are clearly at fault, deposits and milestone payments are generally non-refundable once the corresponding phase has begun.
Any requested change after quote approval, design approval, production approval, scheduling, fabrication, coding, campaign launch, or material ordering may result in revised pricing, revised timelines, wasted-material charges, labour charges, restart charges, or cancellation fees.
We are not required to accept a change request once work has commenced.
If you cancel a project after work has begun, you remain responsible for all work performed, materials ordered, third-party charges incurred, and administrative costs reasonably connected to the project up to the cancellation date.
Any stated production, shipping, delivery, dispatch, launch, or installation date is an estimate unless we have expressly guaranteed it in writing.
We are not liable for delays caused by courier issues, weather, customs, labour shortages, utility interruptions, supplier delays, permit delays, client delays, force majeure events, technical failures outside our control, inaccurate information provided by you, or other causes beyond our reasonable control.
You are responsible for verifying shipping addresses, delivery contacts, access details, receiving hours, and site readiness.
For shipped orders, you must inspect the package promptly on arrival. If there is visible damage, shortage, or incorrect delivery, you must notify us as soon as reasonably possible and provide any supporting photos, packaging details, and shipment information we request.
For pickup orders, risk passes to you when the order is made available for pickup and released to you or your representative.
For installation projects, you must provide safe and timely access to the site, accurate site information, and any site-specific approvals, permissions, utilities, and cooperation not expressly included in our scope.
If you delay approval, pickup, delivery coordination, installation scheduling, or project completion, we may charge reasonable storage, rescheduling, warehousing, or handling fees.
If finished goods, signage, materials, or customer-supplied items remain unclaimed for an extended period after notice, we may dispose of them, recycle them, or place them into storage at your cost, subject to applicable law.
Because many products are custom, all sales are generally final except where required by law or where we confirm that the delivered product or service materially failed to conform to the approved scope due solely to our error.
If you believe there is a defect, shortage, damage, or production error, you must notify us promptly and in any event within 5 business days after delivery, pickup, installation, or launch, unless a shorter period is required due to the nature of the issue. For concealed defects not reasonably discoverable earlier, you must notify us within a reasonable time after discovery.
You must give us a fair opportunity to investigate. We may request photographs, samples, site access, return of goods, packaging, or other evidence before determining the appropriate remedy.
If we determine that we are responsible, our sole obligation may, at our option, be to:
We are not required to provide a remedy for issues caused wholly or partly by customer files, approved proofs, incorrect information, misuse, improper installation by others, normal wear, environmental exposure, third-party platforms, or modifications made after delivery.
Except as required by applicable law or expressly approved by us in writing, custom, personalized, printed, fabricated, installed, designed, configured, or otherwise made-to-order goods and services are not eligible for return merely because they are no longer wanted, a campaign changed, a customer changed their mind, or the buyer ordered the wrong item.
You retain your rights in the content, files, artwork, trademarks, logos, text, images, and other materials you lawfully provide to us.
You represent and warrant that you own or control all rights necessary for us to use, reproduce, modify, print, fabricate, display, publish, install, host, transmit, and otherwise process your submitted materials for the purpose of providing the requested products or services.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, store, adapt, modify, transmit, display, and create production-ready or service-ready versions of your submitted materials as reasonably necessary to provide, support, improve, or archive the requested products and services.
We do not claim ownership of your original customer content. However, we retain ownership of:
No right is granted to use our name, logos, website content, photos, or other proprietary materials without our written permission.
You may not use our website or services to upload, publish, transmit, order, display, or produce content that:
We may refuse, remove, suspend, or cancel any order, account, file, campaign, or service that we believe violates this section or creates unacceptable risk.
You agree not to:
Some services may depend on third-party platforms, software, ad networks, payment gateways, domain registrars, hosting providers, shipping carriers, map providers, or other external services. We are not responsible for outages, rejections, policy changes, pricing changes, access loss, suspensions, or errors caused by those third parties.
Your use of third-party platforms may also be subject to their own terms, policies, and fees.
Unless you instruct us otherwise in writing before production or launch and provided no confidentiality restriction applies, we may identify Signography as the service provider and may display non-confidential finished work, project photos, mockups, public-facing website screenshots, campaign examples, or generalized descriptions of the work in our portfolio, social media, proposals, case studies, or marketing materials.
We will not intentionally disclose confidential business information or unpublished campaign details where we have agreed to keep them confidential.
Where you provide non-public business information to us in connection with a project, we will use reasonable care not to disclose it except as necessary to perform the services, comply with law, protect our rights, or as otherwise permitted by agreement.
You acknowledge that ordinary production, fulfillment, hosting, and subcontracting may require us to share relevant project information with personnel and service providers involved in delivering the work.
We may suspend or terminate access to our website or services, or pause any project, where reasonably necessary due to non-payment, abusive behaviour, suspected fraud, legal risk, technical threat, safety concerns, repeated delays, refusal to provide necessary information, or breach of these Terms of Service.
Termination does not relieve you of the obligation to pay for work performed, materials ordered, services rendered, or liabilities accrued before termination.
To the maximum extent permitted by law:
Nothing in these Terms excludes any warranty or legal right that cannot lawfully be excluded.
To the maximum extent permitted by law, Signography and its directors, officers, employees, contractors, subcontractors, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business opportunity, goodwill, data, anticipated savings, or reputation, arising out of or related to the website, products, services, delays, errors, defects, or these Terms of Service, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to any claim, order, product, service, or project will not exceed the amount actually paid to us for the specific product or service giving rise to the claim.
Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.
You agree to defend, indemnify, and hold harmless Signography and its directors, officers, employees, contractors, subcontractors, affiliates, and representatives from and against any claims, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, fire, flood, severe weather, pandemic effects, labour disputes, transportation disruption, utility failure, internet outage, cyber incidents, supplier shortages, government action, permit delay, or equipment breakdown.
These Terms of Service, and any dispute arising out of or relating to them or our website, products, or services, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that the courts of Ontario shall have exclusive jurisdiction over any dispute unless applicable consumer protection law requires otherwise.
Before starting formal proceedings, both parties should make a good-faith effort to resolve the dispute directly.
Nothing in these Terms of Service is intended to waive, limit, or exclude rights that cannot lawfully be waived, limited, or excluded under applicable consumer protection, privacy, electronic commerce, or other mandatory laws.
If any term is found unenforceable, the remaining terms will continue in full force to the extent permitted by law.
We may update these Terms of Service from time to time. The updated version will be posted on our website with a revised effective date. By continuing to use our website or services after the updated Terms take effect, you agree to the revised Terms to the extent permitted by law.
For questions about these Terms of Service, billing matters, legal notices, or service issues, you may us through our website contact form.
